At www.xrisikapitali.com personal and personalized customer service is a priority. If necessary, the following communication possibilities are provided:
Consumer Hotline – (Service hours: Monday – Saturday, 10:30 – 15:00 and 18:00 – 21:00.)
Phone: +30 23970 61276
By email: info@xrisikapitali.com
Business data:
The www.xrisikapitali.com constitutes the online store of the company under the name "Xrisi Kapitali" with VAT number 045865722 and registered office at Stavros Thessaloniki, Venizelou street no. 12, Postal Code 57014
Methods of Ordering
The www.xrisikapitali.com offers you many alternative ways to order high-quality products and services, according to preferences among a multitude of options
To order the products you are interested in, you have the following options:
On-Line Orders
You can make your purchases through our online store. Select the products you are interested in by placing them in the Shopping Cart. Once you have finished shopping, click on the Shopping Cart and complete your order by following the steps indicated.
Phone delivery
You can call the customer service center on 23970 61276, Monday to Friday 09:00 – 18:00 (excluding holidays). There you can chat with our specialized staff, learn more about the product you are interested in and order it by giving the product code listed in the online store. Communication can also be done in writing (email info@xrisikapitali.com)
Pricing & Tax Issues
Our prices include all legal Taxes. If you are a taxable or non-taxable legal entity and are subject to a special taxation regime, the following applies:
If your headquarters is in Greece: and you belong to a region or belong to a business category with a special tax regime, then you must contact us by email, since it is the first time you register an order. The status of the subject should be proven by the certificate of submission of statement of works which you should present together with any other document deemed necessary and requested of you. Attention, this paragraph does not concern Individuals.
Changes to already registered orders
In case you want to change your already registered order that has not been executed, you should contact by phone at 23970 61276 or via email info@xrisikapitali.com. In the event that the above order has been executed, there may be an additional cost charge (indicative of loading, transportation)
Automated Newsletters
Upon completion of your order, you may receive an automated email notification that it has been successfully placed to your account email address with your order details.
This email only concerns the registration of your order and in no case implies the full acceptance of your order by www.xrisikapitali.com. The acceptance of your order is completed after specific checks that follow (such as inventory control, credit check, etc.).
Track Order
Through the "Order Tracking" section in your account, you can see its progress as well as the history of your previous orders.
For any case where you need help with your order, you can contact 23970 61276.
Payment methods
To serve you better, the www.xrisikapitali.com has integrated many alternative payment methods, which you can choose to pay for your purchases, as long as their selection is activated immediately before confirming your order. The activation of each payment method depends on various factors such as the shipping method, the delivery address, the value of the order, etc.
The payment methods are:
Cash on delivery:
Εφόσον επιλέξετε να πληρώσετε με αντικαταβολή, θα πρέπει να πληρώσετε με μετρητά κατά τη στιγμή της παράδοσης. Η χρέωση για την υπηρεσία της αντικαταβολής ανέρχεται στο ποσό των 5 € για την Ελλάδα και των 9 € για την Κύπρο.
Note: The cash on delivery service is offered in combination with the value of your order based on current legislation (see the relevant paragraph below) and only applies to orders within Greece and Cyprus.
Credit / Debit card for orders inside and outside the Territory:
In the www.xrisikapitali.com Visa, Mastercard, credit cards, Visa, Mastercard debit cards and Visa, Mastercard prepaid cards are accepted.
Delivery of orders where payment has been made by credit card is only made to the credit card holder, upon presentation of the card and ID. Orders paid by credit card are not delivered to a third party.
By entering the required credit card information, the user/subscriber expressly declares that he has the legal right to use the credit card. THE http://www.xrisikapitali.com bears no responsibility in case of illegal use of credit or debit cards as well as in case of fraud or unauthorized use of your credit or debit card by third parties. The provision of credit or debit card details indicates the consent of the user/subscriber to freeze the amount of the offer or service and to charge their credit card or bank account.
Statutory Taxes are included in the listed prices.
Until full payment of the price, the goods remain the property of the selling company.
Payment by bank card is only offered for On-Line orders from www.xrisikapitali.com.
Transactions are carried out through the following bank accounts of our company:
| BANK /BANK | IBAN | SWIFT – BIC |
| NATIONAL BANK OF GREECE | GR7001108750000087540024822 | ETHNGRAA |
| ALPHA BANK | CRBAGRAA | |
| EUROBANK BANK | ERBKGRAA | |
| PIRAEUS / PIRAEUS BANK | PIRBGRAA |
*On. Beneficiary / Account Holder : Chrisi Kapitali
Relevant Legislation
According to Law N.4446/2016 article 69 § 2 "Tax items with a total value of five hundred (500) euros or more, issued for the sale of goods or the provision of services to individuals, are paid by their recipients, buyers of the goods or services , exclusively using card payment means or other electronic means of payment, such as, but not limited to, bank transfer, payment through a payment account, use of an electronic wallet. Payment of these items in cash is not permitted. Therefore, orders with a value of more than 500 euros including taxes and other charges should be paid in the above ways.
Payment through your PayPal account for orders inside and outside the Territory:
In this case you pay for the order with your PayPal account. To activate the payment you will be taken to the PayPal login page. Your account will be charged on the day of your order. If you don't have a PayPal account, you can create one from the PayPal login page by clicking here. For information about the PayPal service, you should refer to the service's website. Orders with PayPal payment method are subject to additional checks by www.xristikapitali.com and they may be rejected, you may be asked for another payment method or there may be delays in their shipment. You may also be asked for additional information identifying your details.
Payment by PayPal is only offered for On-Line orders from xrisikapitali.com and for shipping to your location with the distribution company ACS or any other company of the Company's choice.
Shipping methods
H www.xristikapitali.com offers you many alternative ways to receive the products and services you are interested in.
For the best service you can choose the following ways of receiving your order:
Shipping methods and charges
H www.xristikapitali.com subsidizes the cost of delivering the products and does not transfer the total shipping price to you.
The shipping cost includes statutory taxes and varies depending on the method you choose as follows:
DOMESTIC ORDERS
| SERVEA EXPRESS EWHICH DAY | CHARGE(€ TO / Kg) WITH VAT | XFLUID(EXTRA Kg) WITH VAT | DELIVERY TIME (WORKING DAYS) | REFUND SERVICE WITH VAT |
| Within Greece | € 4 / 4 kg | € 0.75 / 1Kg | 1-5 | € 5 |
| Cyprus | €8 / 4Kg | € 0.75 / 1kg | Depending on the carrier | € 9 |
TRANSPORTATION WITHIN GREECE
| BASIC EXPRESS SERVICES NEXT DAY | SERVICE CHARGE/CONSIGNMENT | SURCHARGE PER ADDITIONAL KG | DDELIVERY*TIME(WORKING DAYS) | CASH ON DELIVERY |
| Within Greece | € 4 / 4Kg | € 0.75 / 1Kg | 1-5 | € 5 |
| Cyprus | €8 / 4Kg | € 0.75 / 1kg | Depends on courier | € 9 |
Validity of orders
Orders remain valid and available for delivery up to 15 calendar days from their entry. In the event that it is not possible to complete the order (indicatively mentioned: inability to communicate, unavailability of the product requested with the order) and after the expiry of the said period, the order is cancelled.
Traditions
Order processing, product collection and shipping are done daily (Monday to Friday) during business hours. Deliveries are not made on public holidays and weekends (unless otherwise specified). Delivery hours to the customer's premises from the courier company are 9:00 - 17:00 daily (Monday to Friday) and appointments cannot be scheduled.
Service charges are shown in the table above. When the collection of the products of your order is complete, you will be notified via e-mail and SMS (provided you have provided your mobile phone). In the event that you have chosen a credit card as a method of payment, to receive your order, you must show your identity.
Estimated delivery time
Orders placed on xrisikapitali.gr on working days until 13.00 and provided that the products are available, delivery varies accordingly and can take up to 3 working days. In areas marked as hard to reach by the partner courier company, the delivery time may be different.
Delivery time and availability indications
The final confirmation of availability takes place during the processing of the order and the collection of the products at the distribution center, where the shipment of your order is finalized and planned for the products whose availability is confirmed. Since the products are not available the www.xristikapitali.com reserves the right not to accept the particular order and reject the particular sale. In this case, it will update and refund the entire price of the canceled order, if any. Orders are processed daily, during business days and hours. The total delivery time depends on several factors, such as the available means of transport to your chosen delivery point.
Update in cases of unavailable products
For orders with products that are not immediately available, but on order, we will contact you to inform you of the estimated delivery time of the products. The update is usually made within the next three working days from the date of the order to the contact information you filled in your order.
CAUTION!
Completion of the shipment with the receipt of the products
It is clarified that the products of your order are sent and the responsibility for the transport to the place you have indicated to us and until they are received by you belongs to www.xristikapitali.com . If for any reason the carriage is carried out by your own means or by a carrier acting on your behalf, then the responsibility for the carriage rests with you.
VERY IMPORTANT – ACTIONS REQUIRED WHEN RECEIVING YOUR ORDER!
Upon receipt, the condition of the product and its packaging should be carefully checked, in order to identify any problem that may have arisen during transport. In the unlikely event that you find any problem with the packaging, please do not proceed with receiving the product, but contact us immediately.
For any case where you need help with shipping methods for your order, you can contact us by sending a letter through our email. Our response will be immediate.
Withdrawal & Product Returns
If you have a problem with the product you just received and wish to return or replace it, we can serve you and offer you very simple and easy ways of service.
Terms and conditions for the exercise of the right of Withdrawal
It is noted that: terms and conditions regarding the rights of withdrawal and return are defined in Civil Code and to Law 3587/2007 on Consumer Protection, the provisions of which apply inexorably.
You can exercise the right of withdrawal within fourteen (14) calendar days of receiving the product so that it is considered timely and no additional justification is needed from you.
In case of a valid exercise of the right of withdrawal, the condition for the return is that the product is in its original condition, that the packaging is intact and that all accessories, any gifts, accompanying products and materials are included. At the same time, the return is made at your own expense within 14 calendar days from the day of withdrawal (either you return it yourself, or you send it with a carrier). If the return is approved, we will refund you the full price you paid for that purchase, in the same way you paid for it, while the original shipping costs and any fees incurred during the transfer of the price are non-refundable.
In the event that the product has lost its value due to mishandling that goes beyond the simple examination of the functionality and characteristics of the product, you will have to restore the reduction in value with monetary compensation. In this case, the specific monetary compensation will be deducted from the amount we will refund you. In any such case, you will be informed before the credit and refund process is completed.
Exceptions to the Right of Withdrawal: The Right of Withdrawal does not apply to cases that are excluded by current legislation and jurisprudence, such as products that may have been manufactured for you to your own specifications, services that have already been performed, products that are not suitable for return for reasons sanitary items if unsealed (e.g. insect repellents, chemical toilets, water filters/containers)
Return due to wrong product delivery:
In the event that the product we sent you is different from the one you ordered, you can return it within fourteen (14) calendar days of purchase without shipping charges. The return of the product, in this case, can only be done if the product is in its original condition and with full original packaging.
Shipping costs: the shipping of the returned product as transport costs are borne by you while the original shipping costs are not sought. Required, contact with xristikapitali.com before taking any action.
Return Form
In order to return a product, you must complete the relevant "Return Form" by clicking here.
Withdrawal
In order to exercise the right of withdrawal, it is sufficient to immediately send an email to www.xristikapitali.com.
RETURNS ADDRESS
All the above-mentioned cases of withdrawal are made at the headquarters of the Company at the address: Chrysi Kapitali Stavros Thessaloniki, Venizelou street no. 10, Postal Code 57014
DAMAGE DURING TRANSPORT
In case the product you just received, has been damaged in transit, this is not covered by the manufacturer's commercial warranty and you should refer to the Shipping Methods section for instructions.
After Sales Service
For your after-sales service, please do not hesitate to contact us in the following ways.
Consumer hotline
Phone: +30 23970 61276
By email: info@xrisikapitali.com
Business data:
The www.xristikapitali.com constitutes the online store of the company under the name "Xrisi Kapitali" with VAT number 045865722 and registered office at Stavros Thessaloniki, Venizelou street no. 12, Postal Code 57014
- Sending your order means full acceptance of the General Terms and Conditions.
- The Greek courts and the Greek administrative or other competent authorities, and more specifically the competent Courts and the administrative and other authorities of Athens, are considered competent for the resolution of any disputes arising in connection with this.
